Renting a parking space is straight-forward

1. Find a space

If you want to rent a space in a FalcoPod bike hangar or FalcoHub bike store the first thing to do is look for a space on our interactive map here. You can put in your post code, street name, neighbourhood or city to find a facility near you and/or use the zoom function on the map.

2. Create an account

Once you have found a space you can apply for it by following the instructions on the map. Follow the application process and create an account.

3. Make payment

Once we have received your payment we will send you your key in the post or grant you access to the app (if applicable).

Apply for the waiting list

If there are no available spaces within your chosen facility, you can look for other facilities in your area or apply to the waiting list. We will contact you when a space becomes available in your chosen facility. 

Suggest a new location

Bike hangars are very popular and often oversubscribed, so please do tell us where you think we should put a new FalcoPod and this will be passed to the local authority. You can use this form to suggest a new location!

How much is a space?

• The annual subscription for a space is set by the local authority and this is advertised on the map.
• We also require a refundable key deposit of £35.00.

Note

• Only one space per person is allowed.
• Spaces will be allocated on ‘a first come first served’ basis and then from our waiting list.
• If you find that your bike doesn’t fit or for any other reason you are unable to use the facility, then you can claim a refund within 14 days of your original key mailing date.

Cancellation and refunds

If your term is finished and you do not wish to renew your bike space then please follow these instructions:

• Fill in the key return form in your account
• Send it together with your FalcoPod key via recorded delivery (Falco is not responsible for lost keys in the post) in a secure padded bag to:
  • Falco Rentals Manager
  • Falco UK Ltd
  • Unit 8 Leekbrook Way
  • Leekbrook
  • Staffordshire, ST13 7AP

• Upon receipt we will cancel your subscription and refund your deposit.

If payment is taken before the account is cancelled, Falco will refund the full amount as long as the cancellation is within the subscription year, with a grace period of 1 week after the renewal date. If you do not return the key to us or if you pass the key to another person, you will automatically forfeit your key deposit and no money will be returned to you.

How do I use the hangar

The following graphic shows you how to unlock the FalcoPod, lock/unlock your bike and re-lock the hangar.

Hangar etiquette

Please remember, although you have paid for a space, this is a shared public facility. So please be respectful of other people’s property, park your bike neatly in your allocated space and always make sure the FalcoPod is locked when leaving it. If you see any vandalism or miss-use, then please report it to us immediately on (01538) 380080, or fill in our online form here.

FAQ's - What happens if?

• I lose my key? If you lose your key then please report it to us immediately on (01538) 380080 (Mon-Fri 08:30 – 16:30). You will forfeit your original deposit and have to pay for a replacement key at a cost of £35.00. This must be paid in advance and will take up to 4 weeks to be cut and posted.
• I want to pass my space on to someone else? This is not possible, there is a strict policy on allocation of spaces in Falco facilities are these are Not Transferable. We will enforce this policy strictly.
• There is something suspicious in your hangar? If you see something that should not be in or on the facility, then report it to us and we will investigate. You can either call us and explain your concern or fill in this form here.
• There is a break-in or vandalism to your hangar? If you notice any miss-use or vandalism, then please report it to us. You can either call us and explain your concern or fill in this form here.
• Your bike gets stolen? Falco is not responsible for the loss, damage or theft of your bike or any other property left in the FalcoPod Bike Hangar (see our Terms and Conditions here). The FalcoPod is used at your own risk. We recommend that you check your home insurance policy to see whether usage of the FalcoPod is covered and if not then take out specialist bike insurance.